Contact Monica Bizier
I would love to hear from you! If you have checked out the FAQs, Jewellery Care, and Policies pages and still have any questions or concerns, please fill out this handy form below and I (Monica!) will email you back as soon as possible.
Frequently asked questions
What is Breastmilk & DNA Keepsake Jewellery?
Breastmilk and DNA Keepsake Jewellery is the art of creating a one-of-a-kind tangible keepsake from inclusions such as breastmilk, hair, cremation ashes, teeth, dried flowers, fabric, placenta, soil, sand and other items that hold sentimental value. Each inclusion is properly handled and breastmilk is professionally preserved using a 100% natural and organic preserving agent. The inclusion is then set into liquid resin which hardens into a gem and then crafted into an heirloom piece of jewellery that can be held close to your heart.
How much Breastmilk or DNA sample do I need to send?
Breastmilk - 5-10mL - can be fresh or frozen, even 10 year old milk!
Cremation ashes - 1 Tsp
Human Hair/Pet Hair - a pinch of it depending on the look you are looking for
Soil/Sand - 1/2 to 1 Tsp
Flowers - 2 to 4 petals
Placenta - one pill capsule or 1/2 tsp
Umbilical cord - stump or less
The remaining will be sent back with your order!!
How do I order?
You can order your keepsake jewellery directly on my website! Please click the “keepsakes” tab on the header to view our collection. Once you decide on the style and piece, please click “add to cart” and follow the prompts to complete payment. Your order will not be completed until full payment is received. All the prices include the preservation of your breastmilk, any addition you wish in it such as; hair, flakes and birthstones.
What is the process and turn around time?
Our current turn around time is 1 week plus shipping times, unless we need to order a missing size in ring (If you wish to know if it will be an additional 2 weeks feel free to message us before ordering). After your order is submitted, you will receive an email with instructions on how to fill out our intake form and where to send your inclusions. We will notify you when your inclusions have arrived and start crafting your keepsake.
Your new piece of Breastmilk or DNA keepsake jewellery will be professionally packaged and your tracking number will be sent to you. Monica Bizier Keepsakes is not responsible for any extra tax, duties or other fees that may be applied by the postal service.
Your preserved breastmilk will be stored up to a year.
Can I send you my inclusion or Breastmilk in the mail?
Yes! We work with clients worldwide. Please package your inclusion or milk in a freezer quality ziplock bag and double it. This will ensure that any leaks are contained in the bags. Please write your full name on EACH bags that have your inclusions.
What does a Breastmilk stone look like?
Each client’s breastmilk is professionally preserved using a 100% natural and organic preserving agent. If you are concerned your milk is too yellow, please note the preservation method does result in a powder that is slightly brighter than your milk, and in turn, creates a whiter stone. The hue of each Breastmilk stone can also appear differently depending on the metal (yellow gold, rose gold, sterling silver) that you choose. Also, the shimmer powder that you choose will alter the colour of the gem.
How do I determine my ring size?
Your best option is to have your finger sized professionally by a local jeweller or Michael’s stores have a ring sizer set in their jewellery section. Another options is to use an online ring size PDF image but please note these can give inaccurate results. We are not responsible for incorrect ring sizing.
How do I care for my keepsake jewellery?
Your keepsake is crafted with high quality jewellery grade resin, which results in a gem that is strong and shatter resistant. But there are some guidelines for caring for your piece:
· Avoid prolonged exposure to UV light (Do not store your keepsake in direct sunlight and avoid wearing if you will be exposed to UV light for a lengthy period, like a day at the beach).
· Avoid exposure to water and moisture (Please remove your jewellery when washing hands, showering, having a bath, swimming or doing the dishes. Your gem is made from a water resistant resin and your inclusions are safe inside but excess exposure to moisture may cause your gem to loosen from its setting).
· Avoid high heat (The resin can weaken or melt when exposed to high humidity or high temperature, also remove before sleeping).
· Avoid chemicals (Remove jewellery when using lotions or creams, soap, shampoo, perfume. These may dull or roughen the surface of your gem).
· Avoid materials that could stain (Heavily dyed clothing that can bleed colour, make up, spices or foods, tinted lotion, markers and similar items can stain the resin).
· Clean your jewellery carefully (Gems or metal settings in need of a shine can be buffed gently with a soft polishing cloth. A quick rinse with warm water and a mild soap can be done but please inspect your jewellery after cleaning is finished).
· Keep your gem safe (Check your gems and settings regularly prior to wear).
Do you accept returns or refunds? What if I have a complaint or issue?
Unfortunately, we cannot offer returns or refunds as each piece contains personal inclusions that we cannot resell. This includes if your piece becomes damaged or broken during use (except during shipping, in which case please contact us). Please refer to the jewellery CARE INSTRUCTIONS to insure your keepsake is properly cared for. MonicaBizier Keepsakes is not responsible for any damaged items. Failure to follow the care instructions could lead to deterioration or discolouration of the resin.
Does the DNA or breastMilk keepsake component of my piece have a warranty ?
We will repair or replace jewellery that has sustained faults resulting to the creation process, free of charge, for up to
6 months from the original date of receivership.
This guarantee does not include refunds of any kind.
All warranties are void if the care instructions are not adhered to. All repair or replacement jewellery claims will be fulfilled following an inspection of the piece. Jewellery must be returned for assessment before any repair or replacement jewellery claims can be finalized.
Does the metal jewellery finding component of my piece have a warranty ?
We will repair or replace jewellery that has sustained faults whereby the manufacturer is responsible, free of charge, if you contact use in the first 14 days receiving your jewelry. All repair or replacement jewellery claims will be fulfilled following an inspection of the piece. Jewellery must be returned for assessment before any repair or replacement jewellery claims can be finalized.
If you have any concerns about the quality or any issues with your keepsake piece, please email Monica to discuss and she can address each concern individually. firstname.lastname@example.org